This privacy policy explains how Tailor's Touch handles personal data when you use wallselftext.store, make an enquiry, book an appointment, or place a tailoring or remodelling request. It is intended to describe our general practices for a website and appointment-led clothing alteration service in the United Kingdom.
We may collect identification and contact details, project information about garments or materials, appointment and communication records, payment-related information, and technical data such as device and usage information. Where a customer provides images, measurements, fit preferences, or notes about a garment, we process that information to assess the work requested and manage the project.
We receive personal data from contact form submissions, email or telephone enquiries, fitting appointments, quote requests, design approvals, and collection arrangements. We may also obtain limited technical data automatically when the website is used, and operational records generated during the handling of an order or consultation.
We may use session cookies to keep the site working during a visit, preference cookies to remember settings, and analytics cookies to understand general site use. We do not rely on cookies to collect more information than is needed for the website to function and to review performance in a limited way.
We use standard cookie controls to support site operation and basic analytics where enabled. You can manage cookies through your browser settings and, where available, through on-site preference tools. Disabling some cookies may affect form submission, session continuity, or other website functions.
We use personal data to respond to enquiries, arrange consultations and fittings, assess garments and materials, prepare quotes, record approvals, carry out remodelling or alteration work, manage collection and payment, maintain business records, improve the website, and meet legal obligations. We may also use data to communicate about a project, including changes to scope, timing, or collection arrangements.
We may share personal data with payment processors, website and hosting providers, communication tools, and other operational suppliers that help us run the business. These parties are expected to handle data securely and use it only for the services they provide to us.
We may share personal data where necessary to comply with legal obligations, respond to lawful requests, protect our rights, or support the establishment, exercise, or defence of legal claims. We may also disclose information where this is needed to prevent fraud, misuse, or security incidents.
You may have rights to access your personal data, ask for correction of inaccurate information, request deletion in appropriate cases, object to certain processing, or ask for restriction of processing. Where we rely on consent for a particular activity, you may withdraw that consent for future processing.
To make a rights request, use the contact details in this policy and describe the information or action you are seeking. We will review the request, apply any legal exceptions that may be relevant, and respond within a reasonable period.
We retain enquiry, booking, and project records for the period needed to manage the work, resolve follow-up issues, maintain business records, and meet legal or tax obligations. When data is no longer required, we delete it or anonymise it where that is appropriate.
Any updated version will apply from the date it is posted on the website unless a different effective date is stated. Where a change is material, we will take reasonable steps to draw attention to it through the website or other usual contact channels.
